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Information Privacy, Data Security and Consumer Protection

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In today’s Internet-based global marketplace, communications, software and other technology services providers face real concerns related to customer privacy, data protection and network security. The modern importance of privacy protections continues to rise as the U.S. federal and state governments and regulatory authorities worldwide address privacy issues associated with new technologies. Agency enforcement actions, self-regulation and other forms of accountability are on the rise in the United States and across borders. One of the greatest risks is damage to a company’s reputation and its relationships with customers and business partners. Successful companies must navigate a complex web of rapidly evolving laws, regulations and policies at all levels of government, both domestic and international.

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The CommLaw Group’s information privacy, data security and consumer protection practice encompasses cloud computing, breach notification requirements, and privacy policies for companies that handle, collect and use personal data. See below for additional information regarding each of these distinct areas of our practice.

Our privacy professionals help clients implement best practices in information privacy and data security. We are aware of the potential for domestic and international enforcement actions for failure to protect consumer information. We have advised clients dealing with security breach and unauthorized disclosures of personal information, including state breach notification requirements. To ensure adequate protections, companies must work directly with vendors, employees, independent contractors and customers to obtain, use, secure and protect internal and external customer data. We also recognize the need to address legal and reputational risks while preserving an organization’s ability to use information in ways that achieve organizational goals. We work with clients to develop privacy practices that support business success.

Our clients are providers of Cloud communications, software as a service ("SaaS"), communications as a service ("CaaS") and other software-enabled communications and collaboration services, application (apps) services & developers, and all forms of Internet Based (IP-based) services, including Voice over Internet Protocol ("VoIP") and other hybrid & convergent communications service providers.  We have regularly counseled our clients on the data security laws and regulations that govern the handling of financial information – under the Gramm Leach Bliley Act (GLBA), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transaction Act (FACTA), Red Flags Rules -- security breach disclosure laws; industry standards, such as PCI DSS; mandatory and voluntary compliance plans for the Fair Debt Collection Practices Act (FDCPA), TCPA and CAN-SPAM; and the FCC’s CPNI rules.  We help clients realize business goals, manage risk, and comply with privacy and data protection laws.

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